At Region Nord, the staff of the region’s hospitals often complained about long response times when working in the region’s EPJ system (electronic patient record system). “We had to take the bull by the horns and solve the situation. Among other things, we needed to know the exact response times to know if we had to change them, “says Brian Heinrich Pedersen, Head of Regional Development. “When you are busy, you easily become impatient and feels that the system is working slowly, although the response time is actually the same as normal.”
Precise measurements reveal bottlenecks
Since 2007, Region Nord has monitored the network performance, but not the precise response times seen from a user’s perspective. ”We previously had a monitoring solution measuring network times in general. Now we wanted precise measurements of the response times experienced by the users.
Our current method was to use a stopwatch which is far too time consuming and inconvenient. We were pretty sure that we had problems with delays and long response times. So, in order to address this issue, we needed a new and modern monitoring solution. A solution that could provide os with the exact response times and also could generate a report, documenting the improvements we gained.
The report should also reveal whether there were fluctuations in response times at certain times of the day, e.g. in periods of extra load on the systems” says Brian Heinrich Pedersen.