Reliable support and troubleshooting
At CapMon, we offer professional support to companies using Zabbix as their monitoring solution. Our support agreements are designed for those who manage their own Zabbix installation but want fast and competent assistance when errors or technical challenges arise.
With access to experienced Zabbix specialists, Danish phone support, and the option for 24/7 assistance, you’re always covered – regardless of scope and complexity. We offer flexible agreements tailored to your needs and the size of your organization.
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Access to special modules
As part of our support agreements, you now gain access to various specially developed modules, all designed to enhance your Zabbix experience. Examples of these modules include:
- Agent Installer: A user-friendly template that simplifies the process of copying and pasting installation scripts for Zabbix agents.
- AI Incident Insight: Integration with Chrome’s mini-AI model that helps analyze and understand issues in Zabbix.
- Network Topology: Automatically generated network maps based on LLDP, providing an overview of your network equipment and connections.
- SNMP Tester: Option to perform SNMP queries directly from the Zabbix frontend.
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Rightsizing: Helps analyze whether a virtual machine has too many or too few resources allocated.
- Widgets: Additional widgets that help create better sorting options, more filters, and provide simple host status more efficiently than Zabbix’s standard features.
Contact us to learn more about our custom-built modules that will make Zabbix even better for you and your business.
Support packages tailored to your business
At CapMon, we understand that support needs can vary depending on your company’s size, internal expertise, and operational requirements. That’s why we offer flexible Zabbix support packages, allowing you to choose the service level that best fits your organization.
Whether you need support during business hours or around the clock, we can offer a solution that matches your requirements for response time, availability, and technical guidance. All support packages include access to Danish Zabbix specialists, and as an added benefit, we now also offer a custom-developed Topology Maps feature, exclusively for support customers.
Zabbix Gold
Standard support:
- Unlimited nodes
- Danish & English support
- Remote troubleshooting
- Unlimited ticket creation
- Support from 8:30-16:30
- Includes 4 annual status meetings
Extras with CapMon Support
- Includes a half-day on-site visit
- Access to special modules
- Support for the Zabbix database (PostgreSQL)
Zabbix Platinum
Zabbix Enterprise
Standard support:
- Everything from the Platinum package
- 2 annual upgrades at no additional cost
- Unlimited support for Zabbix servers and proxy servers
- Annual user training (up to 50 participants)
- Annual specialist training (up to 10 participants)
Extras with CapMon Support:
- Includes 5 days of on-site visits
- Access to special modules
- Support for the Zabbix database (PostgreSQL)
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